Frequently asked questions

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How is a Carer defined?

​A Carer is defined as someone who provides care (for example, shopping, personal care or attending appointments) to someone (for example, spouse, relative, friend or neighbour), on an unpaid basis who through old age, illness or disability would not b​​e able to manage without that support.

What is the Carers Hub?

The Carers Hub is an organisation which supports carers of all ages in their caring role. We work with people in a range of settings, for example, school, home and outreach venues and will meet with the Carer in a place that best suits them. When we first get a referral we complete an assessment to find out how to best support the Carer.​​

How do you support Carers?

Our aim is to ensure that carers are supported in their caring role and able to access the therapeutic help/activities that they need to get support with the caring role. We can also access the Personal Wellbeing Budget used if a Carer needs to purchase items that will help them with thei​r role. Our aim is that we are empowering Carer’s to live life to the full whilst completing their caring role.

How do I make a referral?

Through the referral form/telephone or the Carer can call us. Please do make the referral as thorough as possible as this makes a better experience for the Carer. If a referral relates to a young Carer please attach the Early Help assessment if completed.

How is the work you complete defined?

The work we complete is defined through the Care Act (2014) and the Children and Families Act (2014). We are commissioned through the local authority to deliver the service.

How do we work together?

For the carer it is important that we are working together – we will keep in touch with you and also ask that you contact us should the situation change. Obviously, whilst doing this we respect confidentiality. We will be happy to come to team meetings or attend events to discuss what we do and how we can work together.

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Adult Carer

What is a Carer?

A Carer is defined as someone who provides care (for example, shopping, personal care or attending appointments) to someone (for example, spouse, relative, friend or neighbour), on an unpaid basis who, through old age, illness or disability would not be able to manage without that support.

What is the Care Act (2014)

The Care Act recognises the role of carers in society and the contribution that they make to the economy and gives more rights to Carers. It ensures that carers have the right to services and that local authorities must oversee this. The Care Act focuses on the wellbeing of the carer and an assessment is completed to ensure that the carer gets the best possible support.

How can the Carers Hub help me?

We are here to help all Carers. You will have an assessment to see how to help you best, this could be by inviting you to one of our groups, one to one support, helping you access Personal Wellbeing Budget, signposting you to other organisations or just being a friendly ear! Together we will look at how caring impacts on all aspects of your life and ensure that you get the help that you need with this.

Do I have to have an assessment?

The assessment is the best way of ensuring that your needs are met- you would need to have an assessment to access our services – do not worry this is not a test but an opportunity to get to know you. However, some Carers just want to register with the service and that is ok too. We will discuss with you where the best place is for you to have your assessment.

What services do you offer?

We offer a range of services from putting you in touch with organisations to help you, through to accessing our group’s and one to one support. We offer surgeries in the community to bring the service to you. Please do tell us of any needs that you have so that we can work with you to give you the best possible service.

How can I get involved?

Your involvement is key to us running a successful service. We encourage your feedback through groups / forums and individual emails. We also have a volunteers programme and welcome any help.


Young Carer

Who are Young Carers?

A Young Carer is someone under the age of 18 who provides care (for example, shopping, housework or attending appointments) to a family member, friend or neighbour, who would not be able to manage without that support. The person that you are caring for could have physical or learning difficulties, mental health issues or have problems with alcohol or substance misuse.

What is the Children, Young People and Families Act (2014)

The Children, Young People and Families Act (2014) recognises that children and young people play an important role with their caring responsibilities. It recognises that some children and young people need to be supported so that they can have a break from the responsibility of being a Carer and get the help that they need too.

How can the Carers Hub help me?

We are here to help all young Carers and to help you have fun! – what you do with us will depend on you. You will have an assessment to see how to help you best, this could be by inviting you to one of our activities or organising you to go on other activities, one to one support, or putting you in contact with other organisations that can help you. We can also talk to other people in your life, for example, schools, to help them understand your caring role.

Do I have to have an assessment?

The assessment is the best way of helping you – do not worry this is not a test but a chance to get to know you and think about things that you would like to do. We can meet you at school or home.

Will you tell other people what I tell you?

What you say to us is confidential – we will always ask you what you want to share. The only time we would not do this is if we are worried about your safety.

How can I get involved?

This is a service for you and so we want your involvement. We have regular young peoples forums to get ideas of what you are interested in. We will also let you know what is possible and what is not and it is a good chance to eat pizza!


Volunteer

What is the Carers Hub?

The Carers Hub is an organisation which supports carers of all ages in their caring role. We work with people in a range of settings, for example, school, home and outreach venues. As well as completing assessments to help find out what is needed we put people in touch with other organisations and organise activities.

Why volunteer with the Carers Hub?

Volunteering is a great chance to get experience and learn new skills. It is also a great way to meet new people and have fun.

Who volunteers with the Carers Hub?

A whole range of people, we have students, those that have retired unemployed and volunteers that work full time who have full hours to spare. Whoever you are we can try and make volunteering work for you.

What volunteering jobs can I do?

We have a range of jobs from directly working with carers, for example, helping at activities through to working in the office. We will speak to you about what your interests are and what hours you can work and match you to opportunities that we may have.

What training/ support will I get?

We will look at what training that you need and you will get an induction to the Carers Hub. We will never ask you to do something which you are unhappy about. We also make sure that there are events so that you can meet with other volunteers to share you r experiences.

How can I get involved?

Do contact us if interested in volunteering through the links on the website and we will be in touch soon!

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