Triage Assessment

Our triage team will receive your referral from either your parent, teacher, other professional or yourself. 

Key Worker

Your key worker will be identified and will be your point of contact within the Carers' Hub. Your key worker will not change unless there is good reason and you will always be informed of any changes. Your key worker will arrange to meet you in school or at your home to complete your carers' assessment.

Full Assessment

The full carers' assessment can take place in your school or at your home but will usually be in a quiet space at school or college. The assessment will take a minimum of 1 hour to complete. This is your opportunity to talk freely and openly about how your caring role affects you so that we can try and make things easier for you. 


After your assessment has been completed, your allocated key worker will create a plan that summarises all of the actions from the assessment.

This will be known as your care plan.

Your worker will support you in completing this plan and they will action anything that has been tasked to them. This may be things like, helping you find a local group where you can meet other young carers,  or helping you get some funding for any needs they identify with you. Your key worker will give you their work mobile number so you can contact them at any time and they will complete a review with you 6 and 12 weeks later, to see how it is going. 


After your care plan tasks have been completed and you are starting to feel a bit better, we will keep your details on file. This way, should you ever need to access us in the future, you are able to do so. 

If anything changes within your caring role and you feel like you or you need more support then you or your parent/carers are very welcome to contact us at any time.


We are here to offer support, advice and information on your caring role, in the Stoke-on-Trent and Staffordshire region.

Copyright © 2019 PeoplePlus Group Limited


The Bridge Centre, 
Birches Head Road, 


Tel :     0330 123 1937


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